Customer Satisfaction Research

Customer satisfaction research helps you determine where there are disconnects between the ‘value’ that you think your customers are receiving versus the ‘value’ that they actually experience.

With customer satisfaction research, you can address these disconnects. This will assist your firm build greater customer loyalty and thereby retain your existing customers. You will attract new customers based on your reputation to deliver on the promise and value of your products and services.

Some common measures of satisfaction are with:

• Your products: Are customers experiencing the product quality and product performance that you promise?
• Your customer service: Are your customers happy with your overall competence and responsiveness to meeting their requirements?
• Access: Do your customers find it easy to find you and buy products and services from you?
• Value Adds: When you are adding what you consider to be value added services, do your customers see these as value added services?
• Endorsement: Are your customers recommending your products and services to colleagues, friends and family?

Call us at 403 252 0799 or email at info@ashmore-assoc.com to find out more.